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Express Shipping Policy for Return Parcels At Moja Rentals, we strive to offer the best possible service and ensure that your rentals and returns are handled promptly and securely. In order to facilitate a smooth and efficient return process, we have implemented the following Express Shipping Policy for return parcels.

1. Express Shipping Charge

We offer express shipping for returns at a cost of $30. This fee covers the shipping of the return parcel to the client, allowing them to return the item in a timely and secure manner. The express shipping charge is paid by the client at the time of purchase and is non-refundable.

2. Return Parcel Provided

Once the client receives the item, an express return shipping label will be included inside the parcel. This label can be used to send the item back to us via express shipping once the rental period has ended. The client is responsible for packaging the item securely and affixing the provided return label to the parcel for shipment.

3. Responsibility for Delays or Loss

While we do everything possible to ensure the safe delivery of your items, we rely on third-party carriers, such as Australia Post, to transport parcels. As such, we would like to clarify the following:

• Lost Items: In the rare event that a return parcel is lost during transit, Moja Rentals is not liable for the loss or delay. It is the responsibility of Australia Post (or other carriers used for express shipping) to resolve issues related to lost or undelivered parcels.
• Delayed Items: If a return parcel is delayed during transit, any delay is the responsibility of the carrier (e.g., Australia Post), not Moja Rentals. We strongly recommend that you retain your shipping receipts and tracking information for reference, as these will assist with any inquiries related to delays or lost items.

4. Tracking and Delivery Confirmation

The return parcel will be shipped via express service with tracking and delivery confirmation. We encourage clients to monitor the tracking status regularly to ensure timely return of the item. If any issues arise, please contact Australia Post directly using the tracking number provided in the shipping confirmation.

5. Exclusions

This policy applies only to return shipments for which the express return shipping fee has been paid by the client. It does not cover any other shipping fees or charges associated with the original order or non-returned items.

6. Customer Service Support

Should you experience any issues with your return parcel, including delays or lost items, we are happy to assist with the process by providing you with relevant tracking information or contacting the carrier on your behalf. However, the ultimate responsibility for resolving shipping-related issues lies with the carrier.

7. Conclusion

By accepting the express shipping service for returns, you acknowledge and agree that Moja Rentals is not responsible for any delays or losses that may occur during the return shipping process, as these are under the control of the third-party carrier (Australia Post). If you have any questions or concerns about your return or express shipping, please contact our customer service team for assistance. We appreciate your understanding and cooperation, and we are committed to ensuring your satisfaction with both your purchase and return experience.